Conversational AI

HELLO, I AM TINA

Your digital teammate.

I am here to enable engaging experience with your customers and reduce the workload of your employees I am trained to complete a variety of tasks.

conversational ai

Skills That Tina Can Be Integrated With

PRODUCTS

Custom AI- based solutions like machine and deep learning will help you automate any operations and enables engaging experience with your customer and reduces workload of your employees. 

  • Human Like Conversations: Tina is trained on  on 400 million+ rows of data. She has been designed to read, listen, understand and decipher human languages in a way she can make sense of queries and respond with answers that are right and valuable. Built on the principles of machine learning, TINA understands the nuances, ambiguities, semantics and unclear characteristics of multiple global natural languages. This, in turn, helps her keep conversations as human-like as possible and engage people.
  • Voice & Text Chat: Tina can recognise entities based on speech and text and generate replies to even the most complicated questions. 
  • Multilingual: Tina is a polyglot. She integrates seamlessly with available translators to offer the convenience of multilingualism to your organisation. Personalize conversations to offer users a customer experience, which is most memorable.
  • Platform Agnostic: Tina with her omni channel features and cross compatibility enables her to function without any glitch on any device and operating system.
  • Image Recognition: Tina is a chatbot that comes with exceptional image recognition abilities. She can decipher images online as efficiently as she can read text and audio messages.
  • Analytics :Tina’s prowess is not limited to just interacting with your customers and taking the workload off your staff. She goes that extra mile to offer you valuable insights into user analytics as well.

APPOINTMENT

COMPLAINTS

KNOWLEDGE

PROCESS

SALES & MARKETING

Transactional

Invoice Management

IT Support

Your digital team-mate can schedule appointments for your business. She can also send reminders to your customers to complete specific actions. Below are some of the  examples of her appointment scheduling. capabilities.

Your digital team-mate can chat to your customers about their complaints, express empathy, and can propose resolution or handover to the human agent. Below are some of the  examples of her complaints management capabilities.
Your digital team-mate can chat to your colleagues about knowledge in specific business areas. Below are some of the examples of her knowledge management capabilities.
Your digital team-mate can provide process related information on chat to your colleagues and customers on specific topics. Below are some of the examples of her process management capabilities.
Your digital team-mate can provide marketing information to your customers and assist your sales team mate throughout the sales process. Below are some of the examples of her marketing & sales management capabilities.
Your digital team-mate can provide transaction services to your colleagues and customers on specific topics. Below are some of the examples of her transaction management capabilities.
Your digital team-mate can manage invoices for your organisation. By doing so, she maintains all information related to your clients and suppliers in a transparent manner. Below are some of the examples of her Invoice management capabilities:
IT support teams spend about 70% of their time in dealing with simple and repetitive queries. Your addresses a wide range IT support queries and tasks. By doing this, she empowers IT service desk agents to focus on more complex tasks therefore saving time, and cost, and improving team's efficiency. Your focuses on management aspects of the following topics : passwords, incident/ outages, IT tickets, FAQs.
what we offer

Example Industries

Hospitality

 

One of the biggest challenges faced by the hospitality industry is appointment booking. It can be booking a table at a restaurant, a venue for function or room at a hotel.

You digital team mate Your has ability to chat with your customers, understand their needs and book appointments. The appointment scheduling is done as per your availability.

Financial Services

All Financial Services organisations operate within strict business hours with limited staff. Therefore majority of the working population face challenges in booking appointments efficiently.

Your digital team-mate Your is available round the clock to take customer appointments with your executives. A win-win situation for you and your customers.

Real Estate

As a real estate business, you prefer to put your agents in front of your clients to close deals. Therefore, the efficient use of your agent's availability is key.

Your digital team mate Your can sync up your agent's calendar with your customer's requests in real time, thereby increasing the efficiency.